Taxpayers in need of service at the IRS Taxpayer Assistance Center, here, have a new number to call to schedule an appointment. However, they should first see if their answer is available at

Taxpayers requiring assistance should call 1-844-545-5640 to schedule an appointment for the IRS office at 180 N. Diamond St., Mansfield. The IRS is now taking calls for appointments starting Monday, Jan. 11, 2016, or later.

The IRS is moving to an appointment service at this office as part of an ongoing effort to eliminate lines and reduce frustration for taxpayers and for IRS employees wanting to assist them. The agency tested various methods of scheduling an appointment.

Studies show that many taxpayers visit Taxpayer Assistance Centers to get tax transcripts, make payments, resolve notices, obtain forms or publications, or ask about refunds. These matters can often be resolved using information and resources online at, without traveling to an IRS office.

The agency reminds taxpayers that offers numerous online self-service options that save effort and time. Options include:

Where’s My Refund?, where people can check their refund status and estimated delivery date

Free File, free tax software offered through IRS partners

Get Transcript, order a transcript online and have it mailed

Direct Pay, make tax payments or estimated tax payments directly from a checking or savings account

Electronic Federal Tax Payment System, individuals or businesses can make all type of federal tax payments

Online Payment Agreement, eligible taxpayers can set up installment payments for tax liability

Where’s My Amended Return

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